All sales are final, however NeonSignsCo offers returns and refunds for faulty products only. NeonSignsCo will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault, and is at the sole discretion of NeonSignsCo.
- Please contact us at email@example.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem then our ability to rectify your issue will be limited. Once we have received all of the required information we will be in touch to try to resolve the issue.
- If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
- If a return has been agreed the faulty item must be returned for inspection by NeonSignsCo within 14 days of when you received the product.
- If a replacement has been agreed NeonSignsCo will endeavour to produce and ship the replacement product to you as soon as possible.
- If a full or partial refund has been agreed NeonSignsCo will let you know when you can expect to receive the refund.
- Neonsignsco is not responsible for undelivered packages. If you refuse delivery on your package or the package cannot be delivered and gets shipped back, only a refund of 50% will be given, unless you will accept a new delivery date.
- Neonsignsco is not responsible for missing packages. If the tracking number shows delivered to your address, Neonsignsco will not reimburse customers for “missing” packages.
- Please note that if you order a sign above 125cm it may come in separate pieces. The pieces will be seamless and will fit together unnoticeably.
- If you have not received your tracking number within 8 days of ordering please email our customer service with your order number and we will reply within 24 hours.
There are currently no delays from the COVID-19 crisis we are in right now with our team. However, there is a very small chance that there will be shipping delays with the shipping carriers. If you have issues with your package after getting a tracking number please reach out to the shipping carriers directly.