Check most frequently asked questions here, if you still need help then please contact us at support@theneonsignsco.com.
About
Why choose NeonSignsCo?
Unbeatable Price – We guarantee you will not find a cheaper price. If you do, we will beat it!
Durable – Durability: Lighter than glass neon, NeonSignsCo light uses a technology that is lighter as well as stronger compared to the conventional one. They have 60,000+ hours lifespan.
Energy Efficient – NeonSignsCo signs are energy-efficient, economical and ecologically friendly. Much lower energy consumption than glass neon.
Safety – Our NeonSignsCo LED signs are made up of unbreakable glass. Also, the LED Neon lights don’t get heat up. Besides, the neon LED lights pose no threat to humans. So, you can be sure of complete safety while using our customized Neon LED lights.
Easy to Install – Our signs all come with a contour cut acrylic backing which includes pre-drilled holes that makes hanging/mounting it on a wall or other surface simple.
Lightweight -NeonSignsCo Studio neon lights are very lightweight making them perfect for weddings, home decor, events and highly individual gift ideas. These are portable and easy to carry as well.
Warranty – All signs come with a 12 month warranty covering faulty items.
How can I get a quote for a custom sign?
IF YOU ARE WANTING A QUOTE FOR A LOGO, PLEASE MESSAGE US ON INSTAGRAM (@NEONSIGNSCO) OR EMAIL US AT SUPPORT@THENEONSIGNSCO.COM. WE WILL GET BACK TO YOU WITHIN 24 HOURS. YOU MAY ALSO USE THIS LINK TO CREATE YOUR SIGN AND/OR UPLOAD YOUR LOGO.
Can I order big or oversized neon signs?
Yes! We can make your sign as big as you need it. The neon might come in several parts, so we will always make sure to pack your signs as safely as possible. We will indicate the cuts and where we advise locating the power cords.
Returns
What is the return policy?
Since all orders are made to order, order cancellations must be done within 24 hours. After 24 hours, all sales are final.
Neonsignsco is not responsible for any signs lost in transit.
Shipping
How long does it take to receive my neon sign?
All orders typically arrive within 2-3 weeks. You have the option at checkout to pay an extra $30 for expedited shipping, where you will receive your sign within 1-2 weeks!
Does my sign come with a warranty?
We offer the latest LED neon flex technology which is both stronger & lighter than glass neon. All of our signs come with a 12-month manufacturer warranty* covering faulty items.
What happens if my product arrives damaged?
Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at support@theneonsignsco.com and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new sign free of charge.